The complete online solution for ID verifications.

Provide your clients with an ID document check list to pre-populate – this captures key personal information and prepares your client for the face-to-face interview (they know what ID documents they need to bring to save time and client frustration)

Alerting you when your client has completed the ID document check list, indicating they are ready for an interview to be arranged and they have the necessary document to satisfy the VOI Standard

Giving you the option of conducting the interview at your office or at a meeting place of the client’s choosing

Who is your client? Can you prove it?

New rules around the processes of verifying client identity are being rolled out nationally.

With different compliance timeframes for implementation across Australia, each state is either adapting to the changes or preparing to integrate new Verification of Identity (VOI) standards into their existing workflows.

Regardless of the timeframes, the new VOI requirements are part of industry moves towards a paperless conveyancing environment.

What this means is that all conveyancers and legal practitioners working with land transaction conveyancing must take reasonable steps to prove a client’s identity. The legal obligation lies with you to verify your client’s identity – and you need to be sure they are who they say they are.

The best way to comply and simultaneously move towards a paperless system is to capture and load identity evidence images onto a secure and Australian-accredited online data storage system on the spot, during the face-to-face client interview.

IDSecure is an online tool that is the complete solution. Use IDSecure to streamline the collection of the right evidence to verify your client every time in accordance with the national VOI standards and requirements.

View and access all your clients under your individualised dashboard
Access a single use electronic client data file for each new client
System alerts you when the client has pre-populated the ID document check list indicating they are ready for a face-to-face interview to be arranged
If your client lives a significant distance from your office, or it’s not practical for you to conduct the face-to-face interview, IDSecure has an extensive network of fully trained, qualified and professional Agents who will go to your client to conduct the interview on your behalf – and upload the VOI Report and data file instantaneously for you to access

Key Benefits of the IDSecure Solution

  • View and access all your clients under your individualised dashboard
  • Access a single use electronic client data file for each new client
  • Prior to the face-to-face interview, your clients follow a link emailed to them by the system that provides an ID document check list and captures key personal information
  • System alerts you when the client has pre-populated the ID document check list indicating they are ready for an interview to be arranged
  • Decide whether to conduct the client interview at your office or another meeting place to witness all relevant ID documents and capture ID images ‘on the spot’ creating a VOI Report and VOI data file that is securely stored instantly
  • If your client lives a significant distance from your office either in a metropolitan or regional location, IDSecure has an extensive network of fully trained, qualified and professional Agents that can conduct the interview on your behalf – and upload the VOI Report and data file instantaneously for you to access.

    IDSecure’s Agents are all police checked, have themselves been verified through the IDSecure online verification system, and come from professional backgrounds to ensure they represent you to the highest possible standard every time!

    Click here for more information on IDSecure’s Agents.

Let’s see what our customers say…..

Here is a couple of our happy customer’s testimonials

IDSecure’s VOI solution has been invaluable in helping me to manage the verification of identity process of my clients. Their online tool has helped to streamline the entire process for myself and my clients, and provides me with reassurance that I’m fully compliant. Their dedicated team has been willing to provide me with ongoing support, which I’ve greatly appreciated.

I would highly recommend choosing IDSecure as your VOI provider.”

Alan Yates, Solicitor
I have found IDSecure extremely reliable in procuring client identity. Any teething difficulties were quickly resolved. The Subscriber Agents have been prompt and courteous and made the clients feel at ease.
Anne McGlynn, Registered Conveyancer, CPC

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