HELP 2017-03-12T07:06:41+00:00

Help

Current Status

The IDSecure servers and websites are working as expected. This information will be updated as issues are discovered.

We’ve made every effort to make the IDSecure website secure, easy to use and to work with all devices and web browsers. If the website isn’t working as you’d expect or you want to know more about the IDSecure security, this is the page for you. We update this page with new information over time.

General Security at IDSecure

The IDSecure website is divided into two parts: the one you’re looking at right now “www.idsecure.com.au” and “portal.idsecure.com.au”. The “www.idsecure.com.au” website doesn’t contain any confidential information and therefore doesn’t require a secure connection between your device and the IDSecure website. However, the “portal.idsecure.com.au” website does need excellent security. It’s for this reason that you will notice the “portal.idsecure.com.au” website has the “https://” at the start indicating the link between your device and the IDSecure server is secured.

The IDSecure servers are constantly audited to make sure everything is safe and secure. We have a team of people making sure that customer data is protected to high levels as required by our industry. We store the servers in well secured buildings with experts watching over them. We update the software on the servers regularly. We have them audited throughout the year and we act on the advice of the expert auditors. We have a team of programmers making sure the websites are well structured, use the latest patched software and check for faults to protect our customers data.

Finally we destroy customer information no longer needed for it’s original purpose. This means that if (in the extremely highly unlikely event that) a server is compromised, none or minimal data could ever be exposed. We’re always thinking of our customers data and how we can best protect it.

Consider these security tips:

  1. Make sure the website address (in the address bar at the top of your web browser window) includes the “https” part when you visit the “portal.idsecure.com.au” IDSecure page. The “https” shows you that your session is safe.
  2. Use a computer or device that you trust when using the IDSecure website “portal.idsecure.com.au”. Some computers may have viruses or spyware so make sure you have up-to-date antivirus installed and that the computer is well maintained with security patches applied.
  3. Sometimes you might receive emails asking you to visit the “portal.idsecure.com.au” website. Consider typing in the address yourself rather than clicking on the link in the email. You can be more sure of the website’s legitimacy when you type in the address yourself.
  4. Always make sure you’re using a web browser such as Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari. These are well known web browsers that we’re sure work with the IDSecure websites.

Troubleshooting browser issues:

If you notice the IDSecure website isn’t working as you’d expect, please contact us via the Contact page. See the link at the top right of this website. Also consider the tips below just incase the issue is on your device and not the IDSecure servers.

We recommend using these popular web browsers.

supported-browsers2

  1. Sometimes your browser remembers things as they were and not how they are. So the IDSecure website may have new information but your browser is showing something from days ago. You can clear your web browser “cache” and let it see things as they really are. Visit “http://www.refreshyourcache.com/en/home/” for instructions on how to clear the cache in your web browser.
  2. Sometimes it could be your web browser causing the issue and other times your device (Mac, PC, tablet, etc). If it’s not working on one device, try another. For instance, you might find the IDSecure website works great on an iPad but not so well on less common tablet devices. We try to make the website work on all browsers and devices but it’s a big job and browsers and devices change regularly. So we suggest you report the issue to us using the IDSecure Contact page and use another device or web browser until the issue is resolved.
  3. Sometimes the computer network that you’re using is the cause of the issue. For example, some business wireless (and cabled) networks have firewalls and filters to protect the company computers. These security systems can also effect the functionally of some websites. If it’s possible, try using a different network such as your smart phone as a Hot Spot. Or your home network. If your company network is the problem, consider discussing the issue with your IT support team. They can usually help with these matters.